Privacy Policy

Privacy Policy and Site Privacy Statement

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Website Privacy Statement

Welcome to the African Helical Pile & Anchor Company (AHPAC) website (the “Site”). African Helical Pile & Anchor Company takes the protection of an individual’s privacy seriously and we have set out our Website Privacy Statement below to keep you up-to-date on what information we gather about you and how we use that information. This Privacy Statement may be updated, so please check back from time to time for any updates. By using our Site, you agree to the terms set out in this Privacy Statement and to our use of these cookies. If you do not agree, please do not use the Site.

Visitors to the Site

Depending on how you use our Site, we may gather and store different types of information about you. We collect personal information through the Site such as your name and email address when you submit it to us for certain products and services.

If you are browsing our Site, we may gather anonymous information about where you are and how you navigate and use our Site. We will use this information to improve the functioning and user-friendliness of the Site and so that we can keep track of traffic on the Site. We collect information about your computer browser, including the computer’s IP address and a person’s location, browser type, operating system, and the web pages you visit. If you access our website from a mobile or other device, we may collect a unique device identifier contained in that device. This information allows us to display or format relevant content and services for that device.

Cookies

This Site uses cookies. A cookie is a small amount of data generated by a website and saved by your web browser. Some cookies are essential to deliver our Site and services to you. Cookies can be “persistent”, remaining on your device after you have left the Site, or can be “session” cookies that are deleted when you close your internet browser. You can use your browser settings to manage your cookie preferences but please note that in doing so, some functionality of the Site might not be available or might not work as effectively.

Visit our Cookies page for more information on the specific cookies we use.

Security

We are committed to keeping your information safe and secure and we employ appropriate technical and organisational security measures to prevent loss of or unauthorised access to your information.

Contacting us

If you choose to share your personal data with us by completing an online form, we will use your information to deal with your queries and to respond to you. We may store the information you provide in order to service any future enquiries from you, assess the quality of our services and analyse the effectiveness of the website.

Subscriptions to product/technical updates (email marketing)

As a user of the African Helical Pile & Anchor Company website with an interest in our company’s activities, we would like to periodically contact you with product and technical updates, which we think you will find relevant and interesting, on an email address you provide to us.

Opting out of receiving these communications is a simple one-click process activated by clicking the ‘unsubscribe’ link at the foot of our emails. If you choose to unsubscribe, you are permanently removed from our mailing system.

External Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Requests related to your Personal Information

You can contact us any time to find out what information we hold about you or to request a copy. If you require us to delete your personal data, you should notify us. If you feel that our information is inaccurate or incorrect, we will be happy to correct it.

Privacy Policy

1 – Introduction

African Helical Pile and Anchor Company CC (AHPAC) places great importance on the protection of user’s privacy and its obligations in accordance with the legal provisions in force.

This Privacy Policy allows you to better understand the principles of data protection applied by African Helical Pile & Anchor Company. We invite you to read it before submitting your personal data. African Helical Pile & Anchor Company whose registered office is located at 84 12^th Avenue, Gonubie, East London are the data controller for the website http://www.ahpac.co.za.

This Privacy Policy may be updated at any time by African Helical Pile & Anchor Company. The date of the most recent revision will appear on this page. We suggest that you refer back to it on a regular basis.

Please note that by using the website www.ahpac.co.za you authorise African Helical Pile & Anchor Company to collect, record, organise, store, use and/or transfer your personal data according to this privacy policy.

2 – When does African Helical Pile & Anchor Company collect your information? 

We collect personal information from you when: 

– you visit our website;

– you create an account on our website;

– you make a purchase or a reservation on our website;

– you subscribe to our newsletters;

– you participate in special operations, in particular games, competitions, product tests, customers surveys or market researches;

– you share content on social networks such as Instagram, Facebook, Pinterest or Twitter using the hashtag #AHPAC or other hashtags we offer;

– you contact us, in particular when you call or submit a request or a complaint to our Customer Service teams, when you rate or review our products and/or services;

– you have given your consent to third parties to send us personal information about you.

3 – What information do we collect about you?

We consider that all information that could identify you directly or indirectly is “personal information”. We may mainly collect the following personal information:

– information about your identity, last name, first names, address, telephone number, email addresses;

– information about your social media accounts (username, caption information, location, etc.), uploads and posts when you share content or use the hashtag #ahpac or other hashtags we offer;

– technical information, in particular your IP address or information about how your device navigates through our website;

– other information you provide when you contact us or we have received from external providers.

4 – Why is your personal information collected?

Personal information may be collected mainly for the following purposes:

– Website administration and improvement of the quality of service. This processing is necessary for the purposes of the legitimate interest referred to above;

– Processing of your orders (orders, deliveries, invoices, after sales service, etc.). This processing is necessary for the performance of a contract to which you are party;

– Customer Relationship Management (CRM), in particular to help us get to know you better and to provide you with personalised offers about our products and services (in particular by email, by SMS, on social networks or any other medium and by displaying targeted ads on websites and on social networks), to analyse and anticipate market trends in order to best meet your needs. For these purposes, we may perform segmentation operations based on your preferences, interests and purchases behavior, analyse your browsing and requests on our website or perform any other actions to better qualify our database. 

– Social interaction. This processing is made with your consent;

– When appropriate, prevention and fraud detection, crime and litigation management. This processing is necessary for the purposes of the legitimate interest referred to above;

– Managing your request (samples, giving advice, participation in a promotional operation, complaints, right to access, rectify, object and remove, etc.). This processing is necessary to process your request;

– As otherwise permitted by law and/or if we need to notify to you from time to time.

5 – Do we disclose your personal information?

We never sell nor rent your personal information with other companies for marketing purposes.

The personal information we are collecting about you will be used only by African Helical Pile & Anchor Company. 

It may also be shared with service providers chosen for their expertise and reliability and acting on our behalf and at our direction (order processing and fulfilment, secure payment, customer service management, maintenance and technical development operations, rate and reviews, analytics, management of digital campaigns, etc.). We authorise these service providers to use your personal information only to the extent necessary to perform services on our behalf or to comply with legal requirements and we strive to ensure that your personal information is always protected.

Finally, we may also transmit your personal information to local authorities if required by law or as part of an investigation and in accordance with applicable regulations.

6 – How will we protect the information about you?

African Helical Pile & Anchor Company takes appropriate technical and organisational measures, in relation to the nature of data and risks, to preserve the security and confidentiality of your personal information and, in particular, to prevent them from being altered, disclosed or transmitted to any unauthorised parties.

This may include practices such as limited access by members of staff who, by virtue of their duties, are authorised to access data, contractual guarantees in case of third-party provider, privacy impact assessments, internal reviews of our practices and privacy policies and/or implementation of physical and/or systematic security measures (secure access, authentication process, backup, antivirus, firewall, etc.).

7 – What is our policy on minors?

This website www.ahpac.co.za is not aimed at minors.

We do not knowingly collect nor process personal information from minors. Assuming we would have knowledge of the collection of personal information from minors without prior authorisation from the holder of the parental responsibility, we will take appropriate measures to contact the person and, if necessary, to delete this personal data from our servers and/or those of our service providers.

8 – What is our cookies policy?

For more information on African Helical Pile & Anchor Company cookies policy, please see our Cookies policy.

9 – How is the contents you share on social networks using our hashtags managed?

We strive to keep your personal information only for the time necessary for the purposes set out in this privacy policy and in accordance with the provisions in force.

As a general rule:

– Customer / prospect data will be kept for three years from the date of collection or after the last contact or the end of the commercial relationship, unless opposed by you. At the end of this three-year period, we may make contact with you again in order to find out whether or not you wish to continue to receive marketing approaches. If no clear positive answer is given by you, your data will be deleted or archived in accordance with the provisions in force.

– Data to prove a right or a contract, or kept under compliance with a legal obligation can be archived in accordance with the provisions in force.

10 – What are your rights regarding your personal data and how to contact us?

If you give us your email address, phone number or mailing address, you may receive emails, calls or periodic messages from us about our products, services or upcoming events. You can unsubscribe at any time from our mailing lists by contacting us at the address below or by following the link “unsubscribe” contained in each of our emails. You can also change your preferences at any time in your account.

In accordance with the provisions in force, you have the right to access, rectify, limit, oppose and delete personal information about you. You can also withdraw your consent at any time. To exercise these rights, you must send us a request:

– By E-mailing a request to info@ahpac.co.za

You will be informed of the actions to be taken as soon as possible and in any case no later than one month after your request. However we reserve the right not to respond to manifestly unfounded or excessive requests.

In accordance with the provisions in force, you can also file a complaint with the competent authority responsible for data protection or lodge an appeal if your data are misused.

Opting out of email communication

At any time, customers may opt out of our email communication through the links in our emails.

Changes to our Privacy Statement

As we strive to improve our products and services, we may revise our Privacy Statement from time to time. We encourage you to periodically consult this Privacy Statement. If there are updates, they will be posted to this Privacy page on our web site along with the effective date of the revision. In the event of any significant changes to our Privacy Statement, ahpac.co.za will notify affected customers by E-mail.

Contact us

This site is operated by African Helical Pile and Anchor Company CC. If you have any questions or comments relating to our privacy statement, please do not hesitate to contact us.

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